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FAQS

Where are you located and what currency is the pricing?
We are located in Perth, Western Australia and our prices are in AUD dollars. You can convert the total cost into your own currency at the top right corner of our website.

The conversion will automatically occur during checkout.

What forms of payment do you accept?
We accept
  • PayPal
  • Visa
  • MasterCard
  • American Express (AMEX)
  • ApplePay
  • AfterPay (Buy Now Pay Later AUS Customers)
  • ZipPay (Buy Now Pay Later AUS Customers)
  • Sezzle (Buy Now Pay Later USA Customers)
How long is your processing time?

We process all orders usually within 72 hours, there may be time delays through busy periods and seasonal periods.

Is your website secure?

Yes, we use Geotrust. So all your personal information is protected.

Is Envi Cosmetics A Cruelty-Free Brand?

Yes, all our products are 100% cruelty-free. Majority of our makeup products are also paraben free also. All ingredients are listed for every item sold on our website, for your reference.

I am a Beauty Blogger, does Envi Cosmetics do any makeup collaborations or sponsorships?

We don’t currently don't do any product collaborations or sponsorships.

I already made a purchase and want to add another product to the order can you add the items together?

Please note we will add orders together if the first order has been not yet been initiated for shipment. Additional costs may occur depending on weight.

Can I return or exchange an item?
All sales are final and no returns or refunds will be accepted unless you receive the wrong or faulty item, so please choose carefully.

For further information regarding returns policy click here

Disclaimer:

We will not be responsible for the misuse of our products. You are solely responsible for the purchased product(s) and its use as well as yours and your customer's safety.

If you have any unanswered questions, please contact us via email at 
hello@envicosmetics.com.au

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